Refund policy
REFUND POLICY
We want you to love every product you receive from OMOGE OFFICIAL. If you're not completely satisfied, we're here to help.
Final Sale and Hygiene Policy
For hygiene, safety, and quality control reasons, certain products sold by Omoge Official are classed as final sale once dispatched, opened, used, tested, handled, or removed from sealed packaging.
This applies especially to beauty, skincare, baby care, hair care, grooming, and personal care products.
Final Sale Items
The following items are non-returnable and non-refundable unless they are confirmed to be faulty, incorrect, or where we are legally required to provide a remedy:
| Product type | Return rule |
|---|---|
| Skincare products | Final sale once opened, used, or seal broken |
| Baby skincare products | Final sale once opened, used, or seal broken |
| Hair care products | Final sale once opened, used, or seal broken |
| Beard oils, balms, creams, and grooming items | Final sale once opened, used, or seal broken |
| Cosmetics and beauty products | Final sale once opened, used, tested, or seal broken |
| Wig care, glue, adhesive, remover, or applicator products | Final sale once opened, used, or seal broken |
| Hygiene-sensitive accessories | Final sale once packaging is opened |
| Gift sets and bundles | Final sale if opened, used, incomplete, or seal broken |
| Clearance, sale, or discounted products | Final sale unless faulty or incorrect |
| Customised or personalised products | Final sale unless faulty or incorrect |
Condition Required for Approved Returns
Where a return is approved, the item must be:
- Unopened
- Unused
- Sealed
- In original packaging
- Complete with all items included
- In resellable condition
We reserve the right to refuse a return if the item has been opened, used, damaged, altered, tampered with, or is missing parts of the original order.
Gift Sets and Bundles
Gift sets and bundles must be returned complete. We cannot accept partial returns for bundle items.
If any item in a bundle has been opened, used, removed, damaged, or is missing, the full bundle may be refused for return.
Beauty and Personal Care Safety
Due to the nature of beauty and personal care products, we cannot resell products that have been opened, tested, handled, or returned in a condition where hygiene or product integrity may be affected.
This policy is in place to protect all customers and ensure products remain safe, sealed, and suitable for use.
Exceptions
This final sale policy does not remove your statutory rights. If an item is confirmed to be faulty, incorrect, or not as described, we will review the issue and provide a suitable resolution where required.
Customers must report any issue within 48 hours of delivery and provide clear photos or videos of the product, packaging, and shipping label.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Postage Customers are responsible for return postage costs unless the item is faulty or incorrect.